The physical copy of SQL Performance Explained is shipped free of charge from Europe (Austria) to more than 150 countries.
This has two side effects:
- Delivery time:
We dispatch international deliveries once a week. After that, delivery may take up to two more weeks.
We will put a customs declaration form (CN22) when shipping to non-EU destinations. Importing books is tax free in most countries (we don't know any where it is not free).
We are currently offering world wide free shipping without exceptions. However, we may terminate this program at anytime without notice. In that case, the following paragraphs apply again.
We cannot offer free shipping to the following countries (see Article X on page 79 of the Universal Postal Convention):
|Bangladesh||Côte d’Ivoire (Rep.)||Nepal|
|Benin||Dem. People’s Rep. of Korea||Russian Federation|
In case you are living in one of these countries and would like to buy the book anyway, please consider the following options:
- Buy the PDF edition only
- Order from any Amazon site (Amazon shipping fees apply)
- Fill in the order form to get a shipping quote from the publisher
In case you ordered to one of these countries and don't want to pay the shipping fee, we will refund your payment.
Returns, Cancellations, and Refunds
Customers for whom the Austrian's Consumer Protection Act applies are permitted to withdraw from this contract within seven (7) business days of the receipt of ordered goods. A withdrawal statement should be mailed within the period - there is no need to specify the reason(s). In case of withdrawal, we only refund the amount charged (in full or in part) against return of the delivered goods. The cost of returning the goods is the responsibility of the customer. Goods must be returned in its original packaging and in an unused and re-sellable condition. We reserve the right to charge a reasonable fee if goods are returned in poor condition.